Overview of the Ethics Complaint Process

Boards and associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law, or regulation which apply only to real estate professionals who choose to become REALTORS®.  BRAR’s Professional Standards Program works to enhance the level of industry professionalism through education and the REALTOR®  code of Ethics formal complaint process.

If a problem cannot be resolved informally, there is a complaint process for educating and disciplining members who are found in violation of rules. Read “Before You File an Ethics Complaint“.

Handling Dispute with a BRAR Member

Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

Ombudsman Program

The Ombudsman Program is intended to provide an alternative dispute resolution service for members of the public or other REALTORS® with complaints against members of the Association. An ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.

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Ombudsman Request Form

BRAR Citation System

BRAR’s Citation System is a way to avoid time-consuming ethics complaints and hearings. If the respondent agrees to the Citation System, he/she would pay the standard, preset fine associated with that Article. If the Respondent does not respond within ten (10) days, the case is automatically forwarded to the Professional Standards Committee for a full hearing. View the Citation System Brochure.

Check to see if the individual is a BRAR Member

Arbitration Filing Process

Arbitration is an alternative dispute resolution program for broker members which provides a forum for resolving business disputes in lieu of litigation. Arbitrations are completely separate from ethics hearings. Only brokers can file a request for arbitration.

Arbitration Guidelines
Request and Agreement to Arbitrate (Member)
Request and Agreement to Arbitrate (Non-Member)
Mediation Process

Lockbox Rules

BRAR and surrounding associations created rules and regulations for the use of our electronic lockbox system.  These rules provide guidelines for anyone who wishes to receive access to the system.

To access the Sentrilock Local Rules & Regulations for the Sentrilock Lockbox System, click here.

To access the Sentrilock Regional Rules & Regulations for the Sentrilock Lockbox System, click here.

Additional Resources

For more information from the Virginia REALTORS®, please visit: http://www.varealtor.com/EthicsCenter

For more information from the National Association of REALTORS®, please visit:  https://www.nar.realtor/about-nar/policies/code-of-ethics-and-professional-standards